Return policy

Returns
We hope that you are pleased with your order. If, for any reason, you are not fully satisfied, we will offer a free exchange or a refund on online orders returned within 14 days from the arrival of your order at your address. During sale periods, it can take a few days longer to process returns.

Item(s) can only be returned when these Item(s) have not been worn or used and all original tags are attached.

Please announce your return via the return portal.

Lune Active can refund only products purchased on www.LuneActive.com. Products purchased at retailers must be returned to them. Item(s) can only be returned when these item(s) have not been worn or used, and all original tags are attached.

Lune Active will take no responsibility for items lost in transit and for this reason using a shipping service that provides tracking information is always recommended. Accepted returns are are credited to the original card of payment that the customer paid with, within 2-10 business days of receipt of return package at our facility.

Return costs
Original shipping and return costs are not taken care of by Lune Active. 

Duties and taxes
Customs duties and taxes on non-EU orders are non-refundable. Your local customs bureau may be able to assist you with a duty refund.

Damaged item
We make our products with love. However, damages and production faults may  occur from time to time. If you receive a product that is damaged, we gladly replace or refund, subject to availability.
Faulty items can only be returned to Lune Active if they were purchased directly from our website. Garments purchased through a retailer must be returned to them. Should you receive a faulty item from Lune Active, please be sure to contact customercare@luneactive.com and provide photos of the damage(s).

Gift Cards/Store credits
Gift Cards are sent by email and are an online voucher redeemable on www.luneactive.com only. Gift cards and store credits don't have an end date. Gift cards are available at gift cards from €25 to €200.

Please note: gift cards or store credits cannot be refunded.

Discounts
All discounts will be prorated among the total number of items purchased in the event of a return.