FAQ's
Shipping & Delivery
Where We Ship and When to Expect Your Order?
We currently ship to Europe, the United Kingdom and Scandinavia.
Once your order is on its way, you’ll receive a confirmation email with tracking information so you can follow your Lune pieces every step of the way.
What is the delivery time?
We prepare orders with care; they are typically processed within 2–3 business days.
Once shipped, delivery generally takes approximately 2–3 business days, depending on your location.
We are currently experiencing a high volume of orders, and some shipments may take a little longer than usual to process or arrive. Our team is working closely with our shipping partners to move every order as quickly and carefully as possible.
For more details, please see our Shipping Information page.
Can I track my order?
Yes. As soon as your order ships, you’ll receive an email with your tracking number. If you encounter any issues, contact us at help@luneactive.com.
Duties, Taxes & Payments
Do you cover duties and taxes?
No, duties and customs fees are the responsibility of the recipient. Once your order arrives in your country, the carrier may issue an invoice directly to you.
What payment methods do you accept?
We accept:
American Express, Apple Pay, Bancontact, Google Pay, iDEAL, Maestro, Mastercard, PayPal, Visa, and Klarna Afterpay.
Orders & Returns
What if my package is lost?
If your order appears to be lost in transit, please contact help@luneactive.com. We’ll do everything possible to assist. However, once proof of delivery is issued by the carrier, we cannot be held responsible.
What if my item arrives damaged, defective, or incorrect?
We sincerely apologize if this happens. Please email help@luneactive.com with your order number and a photo of the issue so we can resolve it quickly.
How do I return or exchange an item?
We offer a 14-day return window on eligible items. Products must be unworn, in original condition, with all tags attached. Final sale items and duties/taxes are non-refundable. Please see our Returns & Exchanges page for full details.
Product & Fit
How do I find my size?
Our size guides are available on each product page. If you’re still unsure, our Customer Care Team is happy to help you find your perfect fit—email help@luneactive.com
Sustainability
How sustainable are your items?
Sustainability is at the heart of Lune Active. We are committed to responsible materials, mindful production, and transparent practices. Learn more on our Sustainability page.
Privacy & Data
Is my information kept private?
Yes. Your privacy is important to us. We only share information with third parties directly involved in processing or shipping your order. For more details, please see our Privacy Policy.